Ask us anything.

Yes. Upstaff is an Australian company that builds dedicated teams for businesses in Australia, the US and more. Our Philippine team works from the Virtual Upstaff Philippine Representative Office, 4th Floor YPH Building, Guiwan, Zamboanga City, led by our Philippine Representative Rainalyn Alcuizar. You can call the office on +63 953 863 1207. Every photo on this site is our own team.

No. Upstaff never asks applicants for money at any stage. If anyone asks you to pay for an application, training or equipment in our name, do not pay and message us.

No. We use AI tools to help our recruiters read applications faster, so you hear back sooner. A person on our Recruitment team reviews your application, and people make every hiring decision.

No. We train our team in AI tools like ChatGPT as part of the job. What we look for is good English, reliability and a willingness to learn.

It depends on the client. We give clients 24/7 support based on what they need, with day, mid, night and graveyard shifts that match business hours in Australia, the US and more. Each job post shows its schedule, and night differential applies to night hours.

Each job post shows where the role is based. Most of our team works from the Zamboanga City office, and some team members have agreed work from home arrangements.

Usually one to four weeks from application to start date, depending on the role and the client.

Yes. Every employee receives 13th month pay, one twelfth of the basic salary earned in the calendar year, as required by Philippine law.

Full time staff receive 10 sick leave days a year and earn 0.83 personal leave days every month, about 20 paid leave days a year in total.

Yes. Full time team members become eligible for health coverage after completing the six month probationary period.

Salaries are reviewed through our performance appraisal process, which Upstaff uses for promotion and compensation decisions.

Our hiring team is Threxie Jane Corpin (Recruitment Manager) and Raneza Roldan (Philippines HR & Administrative Manager), and our office is led by Rainalyn Alcuizar (Office Representative). You can find all three, and the Upstaff company page, on LinkedIn. Applications go through our official forms or recruitment@upstaff.com.au. If you are unsure about a message, call our office on +63 953 863 1207.